Cancellation / Refund Policy

Clear subscription cancellation and refund handling for HRPilot AI customers and payment gateway verification.

Subscription Cancellation

Customers can request cancellation from the Billing & Subscription section where available or by contacting CodeSurge AI support.

Monthly And Yearly Subscriptions

Monthly, annual, and multi-period subscriptions remain active until the end of the paid billing period unless otherwise agreed in writing.

Refund Eligibility

Refunds are reviewed case-by-case. Duplicate payments, accidental double payments, or gateway-confirmed overcharges may be refunded after verification.

Non-Refundable Cases

Partial usage periods, completed billing periods, custom implementation work, activated subscriptions, and delays caused by incorrect customer data may not be refundable unless approved by CodeSurge AI.

Duplicate Payment Handling

If the same invoice or renewal is paid more than once, contact support with payment references. Approved duplicate payments may be refunded or adjusted against future invoices.

Failed Payment Handling

Failed or pending payments are usually not charged by HRPilot AI. If a bank or gateway debit appears for a failed transaction, the payment gateway or bank may reverse it according to their timelines.

Refund Processing Timeline

Approved refunds are normally processed within 5-7 working days. Actual credit timing may depend on Razorpay, the payment method, card issuer, bank, and applicable payment network.

Contact For Refund Requests

For refund, cancellation, duplicate payment, or billing questions, contact CodeSurge AI for HRPilot AI at codesurgeai@gmail.com.